BHR Receives Grant, Partners with St. Louis County Police to Improve Mental Health Care


Nancy Schnoebelen Imbs
Media Specialist, (314) 799-7851

St. Louis, Mo, Feb. 28, 2017 – Behavioral Health Response (BHR) was awarded a $1,116,104 grant from Missouri Foundation for Health to help law enforcement fight mental illness. Through a partnership with St. Louis County Police Crisis Intervention Team (CIT), BHR has implemented a Virtual-Mobile Crisis Intervention program (V-MCI), which helps police cope with difficult calls for service and increase community safety when faced with an individual in a mental crisis. The program seeks to reduce the reliance of emergency department visits to address emotional crises.

With the V-MCI, a St. Louis County law enforcement can contact a BHR mental health clinician via face time by
iPad to provide real-time counseling to the individual in crisis. If additional assistance is needed, BHR mobile outreach staff is dispatched to provide on-site support and assessment.

“We are grateful for the support of Missouri Foundation for Health and St. Louis County Police. With our struggling mental health system, law enforcement has increasingly become the first responders to people experiencing mental health crisis. V-MCI allows for St. Louis County Police to team with our mental health professionals to deliver a positive outcome, ultimately diverting jail time and emergency department visits,” says Pat Coleman, BHR president and chief executive officer.

According to the National Alliance on Mental Illness, each year, 2 million jail bookings involve a person with mental illness. One in four people killed in officer-involved shootings has a serious mental illness. Currently, St. Louis County Police Department’s CIT officers respond to approximately 5,000 calls per year. Approximately, 90 percent of these call result in transporting the individual to an emergency department for a mental health evaluation.

“St. Louis County Police is committed to ensuring we provide the most effective services for individuals with behavioral health disorders. The Virtual-Mobile Crisis Intervention program embraces technology and affords officers the ability to connect a person suffering from a mental health crisis to appropriate resources in a timely manner. This program is part of our ongoing effort to better serve the community by directing those in need to mental health care, thereby diverting them away from the criminal justice system. We are pleased to partner with Behavioral Health Response on such a worthy endeavor,” says St Louis County Police Chief Jon Belmar.

With its St. Louis County Police partnership, BHR estimates it will conduct approximately 1,248 virtual-mobile crisis assessments and help divert 60 percent of people from going to jail and or the emergency department.

About Behavioral Health Response (BHR)
Established in 1994, BHR is a nonprofit organization providing 24-hour telephone counseling to people in mental health crises as well as mobile outreach, community referrals and critical incident stress management in St. Louis and the counties of  St. Louis, St. Charles, Franklin, Jefferson, Lincoln, Warren, Iron, St. François and Washington.


Angela Tate Chosen to Participate in National Council’s Leadership Program

Angela Tate Head Shot 2 (002)

Vice President of Operations Angela Tate will participate in the National Council for Behavioral Health’s 2016 Healthy Youth Leadership Institute. Tate was selected as one of 15 participants for the esteemed program.

The National Council for Behavioral Health recently launched its fifth cohort of the Addressing Health Disparities Leadership Program (AHD). AHD convenes diverse middle managers from across the country to participate in a year-long training program where they receive expert consultation on leadership strategies to address health disparities in their communities. The National Council launched a Request for Applications (RFA) specific to alumni of AHD for the 2016 Healthy Youth Leadership Institute (HYLI). Chosen alumni from the AHD leadership program will participate in a two-day workshop to further build their capacity to address and prevent health disparities specific to youth and young adults, covering the following content areas:

  • Using organizational and other data sources that impact youth and young adults to understand and address health disparities within their organizations;
  • Interpret the  impact of social determinants in their catchment area on health outcomes for youth and young adults;
  • Identify evidence and consensus-based practices to prevent and address health issues among youth and young adults;
  • Demonstrate an understanding of youth-guided and driven policies and practices in service delivery to youth and develop health disparity action plans through the lens of implementation drivers to build capacity to address health disparities within their organizations and communities for adolescents and young adults

National Council Welcomes BHR CEO Pat Coleman as Regional Director


Liane Kluge

June 29, 2016 (Washington, DC) – The National Council for Behavioral Health welcomes four, newly-elected regional directors committed to promoting excellence and sharing their unique expertise within mental health and addictions services in regions across the United States.

“The board members are the organization’s boots on the ground,” said Susan Blue, chair of the National Council board of directors. “Their knowledge moves the organization forward in the field. I look forward to improving the future of behavioral health care with this inspiring group of leaders.”

The National Council welcomes the following individuals:

  • Region 4 (Alabama, North Carolina, South Carolina, Florida, Georgia, Kentucky, Mississippi, Tennessee): Linda McKinnon, President and CEO, Central Florida Behavioral Health Network, Inc. (FL)
    Central Florida Behavioral Health Network is responsible for assuring high-quality, accessible and coordinated services and a system of care that is community-driven. McKinnon has been a Florida Licensed Mental Health Counselor and Marriage and Family Therapist working at all levels of care for substance abuse and mental health treatment.
  • Region 7 (Iowa, Kansas, Missouri, Nebraska): Patricia Coleman, President and CEO, Behavioral Health Response, Inc. (MO)
    Behavioral Health Response, Inc., is an accredited clinical contact center that provides expert behavioral health and crisis response services through a variety of platforms 24 hours a day, seven days a week, to agencies and companies worldwide. Coleman serves as chair of the Workforce Investment Board (city of St. Louis), board member of Mental Health America of Eastern Missouri and executive committee board member of the St. Louis Regional Chamber.
  • Region 9 (California, Guam, Hawaii, Nevada): Vitka Eisen, CEO, HealthRight 360 (CA)
    HealthRight 360 is a Federally Qualified Health Center and one of the largest providers of behavioral health services to homeless and low income individuals in California. Eisen serves on the board of directors of the San Francisco Community Clinic Consortium, the California Council of Community Behavioral Health Agencies, the California Association of Alcohol and Drug Program Executives and Treatment Communities of America.
  • Region 10 (Alaska, Idaho, Oregon, Washington): David Johnson, CEO, Navos Mental Health Solutions (WA)
    Navos Mental Health Solutions has been at the forefront of many service innovations, including being a state and a regional leader in implementing full scope primary care services in Washington State. Johnson has served as board member and chair of the Washington Council for Behavioral Health. Previously Johnson was a school counselor, child and family therapist, clinical supervisor, program director and clinical director.

The National Council board is committed to diversity, leadership and promoting excellence in mental health and addictions services. The new board term began on July 1, 2016.


About the National Council
The National Council for Behavioral Health is the unifying voice of America’s mental health and addictions treatment organizations. Together with 2,500 member organizations, serving 10 million adults, children and families living with mental illnesses and addictions, the National Council is committed to all Americans having access to comprehensive, high-quality care that affords every opportunity for recovery. The National Council was instrumental in bringing Mental Health First Aid to the USA and more than 500,000 individuals have been trained. In 2014, the National Council merged with the State Associations of Addiction Services (SAAS). To learn more about the National Council, visit

BHR’s Pat Coleman Receives Visionary Leadership Award

Pat with Award in Front of Banner at NatCon 2016

Pat Coleman, president and CEO of BHR, was awarded the Visionary Leadership award at the 2015 National Council for Behavioral Health conference. The award recognizes an individual who has demonstrated outstanding leadership in the behavioral healthcare field, improving the lives of individuals with mental illnesses and addictions disorders and helping them live full lives in their communities.

Patricia Coleman built her reputation in the behavioral health field as a human resource expert, understanding that the key to every organization is their employees. Over her career, she brought in experts in call center management, sales, productivity and applied business models to enhance BHR’s sustainability, performance and growth. In 2010, BHR received a small Substance Abuse and Mental Health Services Administration (SAMHSA) grant to provide follow-up services to callers on the National Suicide Prevention Lifeline. At the same time, Coleman brought in external consultation to support BHR’s sales team and enhance growth. Between 2010 and 2015, BHR’s follow-up program grew from one small SAMHSA grant to seven follow-up programs covering more than two million lives and benefiting thousands.

View Pat’s acceptance speech here.







BHR Receives Crisis Center Excellence Award

April 16, 2015













BHR received the Crisis Center Excellence Award by the American Association of Suicidology (AAS) because of its work in response to the Ferguson shootings.


Focus St. Louis Honors BHR with “What’s Right with the Region” Award

20150508_095618     Pat accepting award

Focus St. Louis presented BHR with its 2015 What’s Right with the Region award in the category of Fostering Regional Cooperation.

Fostering Regional Cooperation

Behavioral Health Response
Cover Missouri Coalition, an initiative of the Missouri Foundation for Health
Small Business Relief Program
St. Louis Regional Interoperable Communications Core Group

Other categories and recognitions:

Improving Racial Equality & Social Justice

Holocaust Museum and Learning Center
North County Churches Uniting for Racial Harmony & Justice
Starkloff Disability Institute

Promoting Stronger Communities

Call for Help, Inc.
Ferguson Youth Initiative
Friendly Temple Missionary Baptist Church
UMSL Bridge Program

Responding to Community Needs & Entrepreneurs

Healing Hearts Bank of National Council of Jewish Women – St. Louis Section
Justine Petersen Housing and Reinvestment Corporation
Legal Services of Eastern Missouri’s Community Economic Development Program


What’s Behind a Remarkable Crisis Services Program?

The National Council for Behavioral Health featured BHR’s excellent mental health care program:

“In March, a desperate young mother called the Behavioral Health Response (BHR) crisis line in eastern Missouri. The five-year-old boy she and her family were adopting was acting aggressively and couldn’t be calmed.

Right away, BHR sent a mobile crisis team to the family’s home. They made an appointment for the boy and his mother with a local community mental health center for the very next day. Subsequently, the boy was hospitalized for evaluation and, upon discharge, BHR connected the whole family to home counseling and educational services and supported the family throughout the adoption process.

Pat Coleman, President and CEO of BHR, attributes their ability to help so many young people, like this young boy, to one important factor: the BHR employees. “We wouldn’t be able to do what we do for youth 24 hours a day, 7 days a week, providing multiple access points for them and their families, if it wasn’t for the compassionate and caring employees that I’ve been blessed to work with.”

For 20 years, BHR staff have always gone the extra mile in providing crisis services. Youth— or their family or community members — can call, text, or web chat with a clinician 24/7. The results of their care are impressive — 100 percent of the young people who call to get help with suicidal agree to a safety plan and 71 percent are linked to a community provider for treatment and/or housing services within 14 days of the initial call.. By drastically increasing access to services, BHR has reduced emergency room visits, saved costs, and saved lives.”

Click here to read the article.

BHR Receives National Award

Behavioral Health Response Receives National Honor for Helping Youth and Families in Crisis

Behavioral Health Response (BHR) received National Council for Behavioral Health’s Award of Excellence in Behavioral Healthcare Management in Washington, D.C. on May 6, 2014. With this award, BHR received a $10,000 grant supported by the Mental Health Risk Retention Group and Negley Associates.

The National Council recognized BHR for helping youth with mental health and substance use disorders in times of crisis and connecting them with needed treatments.

“We are pleased to recognize Behavioral Health Response for their comprehensive and highly effective crisis response program,” said Linda Rosenberg, President and CEO of the National Council for Behavioral Health. “Young people are especially vulnerable to life crises. BHR is a lifeline for these youth and for their families and communities.”

Since 2010, BHR has provided dedicated youth crisis services in Missouri’s St. Louis and St. Charles counties. Youth, their family, and others can call, text, or web chat with a clinician 24/7. Youth receive immediate support, working with clinicians to keep them safe and connect them to community mental health centers for treatment or emergency housing.  Additionally, BHR’s mobile crisis team provides    in- person intervention in the community.  The team is available 24/7 and responds to crisis situations at schools, homes, and National Safe Place locations.

“Every young person deserves a bright future. Being there for them at a time of crisis and ensuring that they get the services they need makes all the difference. We’re glad BHR can do that for our youth and our community and we’re very pleased for the national recognition,” said Pat Coleman, President and CEO of Behavioral Health Response.

BHR’s results are impressive — 100 percent of young people at risk of suicide or violence to others developed collaborative safety plans, 80% of at-risk youth received mobile crisis services within 48 hours of initial contact, and 70 percent of all youth were linked to a community provider for mental health, substance abuse and/or housing services within 14 days of their initial call.

BHR’s comprehensive crisis services reduce emergency room visits and law enforcement encounters, lower healthcare cost, and most importantly, save lives.

View BHR President / CEO Pat Coleman’s acceptance speech.